Simple, Streamlined & Adoptable

Report From Every Tool That Your Team Uses.

Our Messages API provides enables a centralized reporting system that captures work activity and insights from any connected source. Gain permission-aware work summaries, automated reports for leadership and clients, and a searchable knowledge base.

Learn More

Bring Work Activity From Any Tool Into BeSync’d

Automated Reports and Dashboards From Every Source

BeSync’d offers one-click integrations for popular communication and development platforms. But your team’s work doesn’t stop there.
The Messages API is an open endpoint that accepts work activity from any system that can make an HTTP request — CRMs, helpdesks, ERPs, project management tools, field service apps, and custom-built software.
Every message flows through the same AI-powered pipeline that powers all BeSync’d integrations. The result: structured dashboards, automated reports, and an AI knowledge base — now fed by every tool in your organization.

Focus on work, not chasing updates across tools

The Visibility Gap Between Your Tools

Your team works across dozens of systems. Sales updates live in your CRM. Support tickets accumulate in your helpdesk. Operations notes are buried in ERP logs. Field teams report through mobile apps. Without a centralized reporting system, every one of those tools is a silo that leadership never sees.

One-click integrations cover popular platforms. But the tools that are most specific to your business — the ones that capture the most valuable context — are the ones with no off-the-shelf connector.

The result: incomplete visibility, manual reporting, and decisions made without the full picture. The Messages API closes that gap.

How the Messages API Powers BeSync’d

From raw messages to business intelligence — three steps to complete visibility.

Step 1 — Send Messages From Any Source

The API accepts a simple payload: the message text, the sender’s email, and a timestamp. No complex schemas, no platform-specific formatting. If a system generates text about work activity, it can feed BeSync’d. View the full API documentation for complete endpoint details.

Step 2 — AI Analyzes and Enriches Every Message

Each message is automatically attributed to a team member, analyzed for impact, tagged to customers and projects, scored for sentiment, and consolidated with related messages into coherent update entries.

Step 3 — Updates Appear in Dashboards, Reports, and Knowledge Base

Processed updates flow automatically into team dashboards, internal and client reports, and the AI knowledge base — searchable with natural language questions across every connected source.

Use cases across every industry

Connect the Tools That Matter Most to Your Business

CRM and Sales Platforms — Feed deal notes, call summaries, and account updates from Salesforce, HubSpot, or custom CRMs into automated reports.
Helpdesk and Support Systems — Capture ticket updates and resolution notes from Zendesk, Freshdesk, ServiceNow, or internal ticketing tools.
ERP and Operations Systems — Connect SAP, Oracle, or custom ERPs so procurement updates and logistics notes flow into dashboards automatically.
Project Management Tools — Bring task completions, sprint updates, and milestone achievements into the same reports as every other source.
Field Service and Mobile Apps — On-site technicians and field teams’ activity logs become visible alongside office work in a single dashboard.
Custom and Internal Tools — Homegrown dashboards, admin panels, and workflow engines — if they generate text about work, the Messages API brings it in.

More than data collection — unified intelligence

Every Source, One Unified View

The Messages API doesn’t create a separate silo. Activity from the API flows into the same pipeline as every other BeSync’d integration. The result is a single, unified view of work across your entire organization.

Team Dashboards show activity from every source side by side — a developer’s code commits alongside a project manager’s task updates alongside a sales rep’s CRM notes.

Reports draw from every connected source. A monthly client report might include engineering progress, project updates from your PM tool, and account management notes from your CRM — all generated automatically.

The AI Knowledge Base searches across everything. Ask “What happened with the Henderson account this month?” and get an answer that cites CRM updates, support tickets, and team conversations.

Intelligent consolidation, not raw data dumps

From Scattered Messages to Clear, Actionable Updates

BeSync’d’s AI pipeline transforms raw messages into structured business intelligence. Multiple messages about the same task are consolidated into one coherent update entry.

Impact classification — critical, high, medium, or low — so leadership sees the most important activity first.
Customer and project tagging — a single update can be relevant to multiple clients and projects, appearing in the right reports automatically.
Sentiment scoring — positive momentum, neutral progress, and emerging risks are surfaced proactively.
Semantic embeddings — each update is indexed for AI-powered search, so your knowledge base understands meaning, not just keywords.

Automated reports for leaders and clients

Reports Generated From Every Tool, Not Just One

With the Messages API feeding BeSync’d alongside your other connected tools, your reports reflect the complete picture of work.

Internal Reports — Leadership receives structured briefings — weekly, monthly, or quarterly — with executive summaries, key achievements, challenges and risks surfaced early, and opportunities clearly highlighted.

Client Reports — Clients receive branded, professional reports that demonstrate the work delivered on their behalf. Because activity is tagged to customers automatically, each report includes only what’s relevant.

Both report types draw from every connected source. A team using chat tools, development platforms, and a custom CRM through the Messages API gets one unified report covering all of them.

Ask questions, get cited answers

A Knowledge Base That Knows What Every Tool Knows

BeSync’d’s AI knowledge base is built from every message and update across every connected source — including those fed through the Messages API.

Ask natural language questions and get answers drawn from real work activity:

“What progress has been made on the Henderson account?”
“What support issues were escalated last week?”
“Who worked on the infrastructure migration this quarter?”
“What risks were flagged across operations this month?”

The knowledge base uses semantic search — it understands meaning, not just keywords. Results respect your organization’s permissions. Team members see only what their role allows.

Visibility without the meetings

Break Down Silos Across Every Department

The Messages API makes previously invisible work visible to the people who need to see it.

Operations teams log activity in ERPs and field service apps. Now leadership sees that work without asking for a report.
Sales teams update CRMs all day. Now project managers and delivery teams have context on client expectations without a handoff meeting.
Support teams resolve tickets in helpdesks. Now account managers know about customer issues before the next client call.
Engineering teams ship code and close issues. Now product and sales understand what’s been delivered without reading changelogs.

Combined with BeSync’d’s one-click integrations, the Messages API creates a complete picture of organizational activity — accessible through dashboards, reports, and the knowledge base.

Enterprise-Grade Security, Built to Scale

Every message sent through the API is protected with the same security standards as all BeSync’d integrations — and designed for fast integration and reliable operation.

HMAC Signature Verification

Every API request is authenticated with HMAC-SHA256 signatures — tamper-proof authentication on every call.

Encryption and Tenant Isolation

Data is encrypted in transit and at rest with AES-256 encryption. Per-organization API keys ensure complete tenant isolation — data is never mixed across organizations.

Simple Payload, Production-Grade Reliability

Message text, sender email, timestamp — no complex schemas. Batch support, asynchronous processing, idempotent requests, and automatic retry ensure reliable operation at scale.

Role-Based Access Controls

Dashboards, reports, and knowledge base results are filtered by user permissions. AI is built on AWS Bedrock with isolated infrastructure, zero logging, and alignment with SOC 2, ISO 27001, and HIPAA best practices.

Fast Integration, Unlimited Sources

Connect a new data source in minutes. BeSync’d handles everything from there — analysis, consolidation, and delivery to dashboards, reports, and the knowledge base. Read the API documentation to get started.

Complete visibility, zero extra effort

Why Teams Choose the Messages API

The Messages API extends BeSync’d’s value to every corner of your organization:

Unlimited data sources — any tool that generates work-related text becomes a source of structured updates.
Same AI pipeline as all BeSync’d integrations — no second-class data.
Automatic customer and project tagging — updates are linked to the right clients and projects without manual categorization.
Reports and dashboards powered by every tool — not just the ones with one-click connectors.
AI knowledge base that searches across all sources — ask one question, get a complete answer.
Cross-team visibility without changing how anyone works — capture activity from existing tools, don’t add new ones.
Permission-aware from ingestion through delivery — role-based controls at every level.

FAQs

What is the Messages API?

The Messages API is an open endpoint that lets you send work-related messages from any tool or system into BeSync’d. Messages flow through the same AI pipeline as all BeSync’d integrations and appear in your dashboards, reports, and knowledge base automatically.

How is this different from BeSync’d’s one-click integrations?

One-click integrations connect popular platforms with no code required. The Messages API is for everything else: CRMs, helpdesks, ERPs, project management tools, field service apps, custom internal software, and any other system where your team logs work activity. Both feed the same pipeline and produce the same quality of dashboards, reports, and knowledge base results.

Do I need a developer to set it up?

Connecting a new source through the Messages API requires someone who can make HTTP requests from your tools — typically a developer or system administrator. The API itself is simple: one endpoint, a minimal payload (message text, sender email, timestamp), and HMAC authentication. Most integrations take minutes to build. See the API documentation for a complete setup guide.

What happens to messages after they’re sent?

Messages are securely stored and queued for asynchronous processing. BeSync’d’s AI pipeline attributes each message to a team member, analyzes it for impact and sentiment, tags it to relevant customers and projects, and consolidates related messages into structured update entries. These entries then power your dashboards, reports, and knowledge base.

Can I send messages from multiple tools at the same time?

Yes. The API accepts messages from any number of sources. Each message includes a sender email and timestamp — BeSync’d handles attribution, deduplication, and consolidation regardless of where the message originated. All sources appear unified in dashboards and reports.

How are messages matched to team members?

Messages are attributed using the sender’s email address. The email must match a member of your organization in BeSync’d. Messages from unrecognized emails are skipped — ensuring only verified team members contribute to your dashboards and reports.

Do Messages API updates appear in client reports?

Yes. When a message is tagged to a customer (automatically by AI or through your organization’s project structure), it appears in that customer’s report alongside updates from all connected sources.

Is data from the Messages API searchable in the knowledge base?

Yes. Every update processed through the Messages API is indexed with semantic embeddings, making it searchable through the AI knowledge base. You can ask questions that span data from the API and all other connected tools — the knowledge base searches across all sources simultaneously.

Is my data secure?

Yes. Every API request is authenticated with HMAC-SHA256 signatures. Data is encrypted in transit and at rest, isolated per organization, and never used for model training. The platform is built on AWS Bedrock with isolated infrastructure and aligns with SOC 2, ISO 27001, and HIPAA best practices. Full details are available in the API documentation.

How quickly do messages appear in dashboards and reports?

Messages are stored immediately on receipt. AI processing — analysis, tagging, consolidation, and embedding — happens in batches in conjunction with other messages to improve overall context. Processed updates appear in dashboards as soon as periodic batching is complete (1-4 hours typically) and in reports at the next generation cycle.

Turn Every Tool Into a Source of Dashboards, Reports, and Organizational Intelligence

Your team already logs work activity across dozens of systems. The Messages API makes sure none of it goes to waste. Connect CRMs, helpdesks, ERPs, project management tools, field service apps, and custom software to BeSync’d — and get the same AI-powered dashboards, automated reports, and searchable knowledge base as every other integration.

One API. Unlimited sources. Complete visibility.

Start free today and experience how your team’s work across every tool can be captured, analyzed, and transformed into clear, professional reports and real-time dashboards.

View the API Documentation